PRIVACY POLICY
At LemourX, your privacy matters. This Privacy Policy explains how we collect, use, and share your personal information when you visit or shop on our website.
1-Personal Information We Collect
1. Device Information
When you browse our site, we automatically collect certain information about your device, including:
-
IP address, browser type, and time zone
-
Cookies and similar tracking technologies
-
Pages and products you view, referral websites, and search terms
2. Order Information
When you make or attempt a purchase, we collect:
-
Name, billing & shipping address
-
Email address and phone number
-
Payment information (including credit card numbers)
Together, this information is referred to as “Personal Information.”
2-How We Use Your Information
We use your Personal Information to:
-
Fulfill orders and process payments
-
Communicate about your orders or inquiries
-
Prevent fraud and protect our website
-
Provide personalized marketing based on your preferences
3-Sharing Your Information
We may share your personal information with trusted third parties to help us provide our services, process orders, or improve your experience. We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.
4-Behavioral Advertising
We use Personal Information to show relevant advertisements. You can opt out via:
5-Do Not Track
We do not alter our data collection practices in response to browser Do Not Track signals.
6-Your Rights
If you are a European resident, you have the right to:
-
Access the personal information we hold about you
-
Request corrections to any inaccurate information
-
Request deletion of your personal information
We process your data to fulfill orders or for legitimate business purposes. Your information may be transferred outside Europe, including to the U.S. and Canada.
Data Retention:
We retain order information for our records unless you request deletion.
7-Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
8-Contact Us
For questions, concerns, or privacy requests, please contact us:
📧 Email: info@lemourx.com
📞 Phone: +1 469 883 7459
LemourX – Frequently Asked Questions (FAQS)
Yes, all LemourX lights come with a 1-year limited warranty covering manufacturing defects..
We accept returns within 14 days of delivery, as long as the item is unused, undamaged, and in its original packaging. For more details, please see our full Return & Refund Policy.
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly mentioned at checkout or on our homepage.
Orders are usually processed within 1–3 business days. Standard delivery typically takes 5–15 business days, depending on your location.
Most of our lights come with bulbs included. Please check the product description for specific details.
Yes, all LemourX lights meet safety standards and are safe for everyday use.
Yes, you can update your delivery address within 24 hours of placing your order by contacting our support team.
We accept all major credit cards, PayPal, and other secure payment options available at checkout.