SHIPPING POLICY
At LemourX, we are committed to delivering your order quickly and safely. Please review our shipping policy below.Â
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly displayed at checkout or on our homepage.
3. Delivery Times
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United States (Standard Shipping): 5–10 business days
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United States (Expedited Shipping): 5–7 business days (additional cost applies)
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International Orders: 15–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.
4. Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for the tracking information to update.
5. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, duties, or taxes charged by their country.
LemourX is not responsible for delays caused by customs.
6. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order is returned due to an incorrect or incomplete address, reshipping costs may apply.
7. Lost, Delayed, or Damaged Packages
LemourX is not liable for packages lost or delayed due to courier issues, weather, or other circumstances beyond our control.
If your package arrives damaged, please contact us within 48 hours of delivery with photos for assistance.
8. Contact Us
For any shipping-related questions, please contact us:
📧 Email: info@lemourx.com
📞 Phone: +1 469 883 7459
LemourX – Frequently Asked Questions (FAQS)
Yes, all LemourX lights come with a 1-year limited warranty covering manufacturing defects..
We accept returns within 14 days of delivery, as long as the item is unused, undamaged, and in its original packaging. For more details, please see our full Return & Refund Policy.
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly mentioned at checkout or on our homepage.
Orders are usually processed within 1–3 business days. Standard delivery typically takes 5–15 business days, depending on your location.
Most of our lights come with bulbs included. Please check the product description for specific details.
Yes, all LemourX lights meet safety standards and are safe for everyday use.
Yes, you can update your delivery address within 24 hours of placing your order by contacting our support team.
We accept all major credit cards, PayPal, and other secure payment options available at checkout.