At LemourX, we are committed to delivering your order quickly and safely. Please review our shipping policy below.
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly displayed at checkout or on our homepage.
3. Delivery Times
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United States (Standard Shipping): 5–15 business days
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United States (Expedited Shipping): 5–10 business days (additional cost applies)
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International Orders: 15–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.
4. Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for the tracking information to update.
5. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, duties, or taxes charged by their country.
LemourX is not responsible for delays caused by customs.
6. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order is returned due to an incorrect or incomplete address, reshipping costs may apply.
7. Lost, Delayed, or Damaged Packages
LemourX is not liable for packages lost or delayed due to courier issues, weather, or other circumstances beyond our control.
If your package arrives damaged, please contact us within 48 hours of delivery with photos for assistance.
8. Contact Us
For any shipping-related questions, please contact us:
📧 Email: info@lemourx.com
📞 Phone: +1 469 883 7459